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  • MACY'S CREDIT SUED FOR PRERECORDED CALLS. Retailers Back in the TCPA Crosshairs?

    WC Docket No. 17-97

    This Public Notice reminds non-facilities-based small voice service providers that they must implement the STIR/SHAKEN caller ID authentication framework in their Internet Protocol networks no later than June 30, 2022.

    In March 2020, the Commission adopted rules pursuant to the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act, requiring voice service providers to implement STIR/SHAKEN caller ID authentication technology in the Internet Protocol portions of their networks by June 30, 2021.

    In September 2020, the Commission granted extensions for compliance with this deadline to certain classes of providers, including a two-year extension for small voice service providers (100,000 or fewer voice access lines), and required providers with an extension to implement robocall mitigation programs. Based on “overwhelming record support and available evidence showing that non-facilities-based small voice service providers are originating a large and disproportionate amount of robocalls,” the Commission subsequently shortened the extension for this subset of small voice service providers by one year, thus requiring them to implement STIR/SHAKEN in the IP portions of their

    networks by June 30, 2022.

    These affected providers were also required to update the robocall mitigation database within 10 business days of the effective date of the Small Provider Order to indicate they are no longer subject to a two-year extension and must implement STIR/SHAKEN by June 30, 2022 in the IP portions of their networks.

    Moreover, as with other voice service providers, these providers must also update their certifications and associated filings in the Robocall Mitigation Database within 10 business days of completion of STIR/SHAKEN implementation.

    Those non-facilities-based small voice service providers that fail to implement the authentication framework by June 30, 2022 may be subject to appropriate enforcement action.

    Contact Information. For further information, please contact Jonathan Lechter, Wireline Competition Bureau, Competition Policy Divi