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FAQs about telephone identity verification
December 13, 2021 at 7:00 AM
FAQs about telephone identity verification

In a day and age where many people who own cell phones screen their calls, it’s not uncommon for someone to pick up their phone then decline an unrecognized number. Screening calls makes getting through to customers and potential customers more difficult than ever before, which means telephone identity verification is an essential part of differentiating legitimate business calls from spam callers. At Prescott-Martini, we want to make sure that you’re aware of the importance of telephone number validation, so we have a short guide to answer some common questions we get asked.

How is my call verified?

Telephone identity verification takes place in a second, but there are several steps that are taken to ensure that your number is valid. We operate a database that will be cross-checked with every phone call. Phones will send a MySWL data query to verify certification and verification tokens from the database to ensure that the number has been validated. The call receiver will be given a notification that the call is legitimate and not a spammer.

Who needs telephone identity verification?

Getting your phone number verified isn’t for everyone. For instance, a stay-at-home mom who doesn’t do any professional work on her phone doesn’t need to have her phone number verified. She’s not making phone calls in a high volume and is likely calling people in her area or from her phone’s contact list. Rather, enterprise call generators, call service providers, and cloud-based switching platforms will need to have telephone identity verification to ensure that it’s not presented as a spam caller or robot.

How will telephone identity verification help my business?

Businesses that make calls in high volume and across the country are at risk of getting tagged with a “Potential Spam” message when making phone calls. Telephone identity verification is a great way to ensure that your call goes through to those you’re trying to reach.

While many people will still send a number that’s not in their contacts to voice mail, you’re still more likely to get through than without verification. Your company’s answer rates will improve, which will then lead to increased conversions. Telephone ID verification will help to improve your business’ credibility before you ever speak to anybody on the other end of the line.

What makes my number standout against spam callers?

Anyone who has a phone is likely to have received phone calls from bots trying to get the receiver to disclose sensitive personal information. The volume of spam calls received by most people throughout the day leads to calls being declined to ignored as many people could waste several minutes a day answering and declining calls.

When your number has an A-level verification token, it will prominently display with a verification icon that lets the receiver know that you’re legitimate. Tokens with B- or C-level verification will display a different message for the individual you’re calling, but it will give the receiver peace of mind that you’re not trying to scam them.

Get in touch for more

Learn more about telephone identity verification by reaching out to our team at Prescott-Martini. We’re experts in telecommunications security and can provide you with the verification certification that you need to improve how you present yourself to clients and potential clients. Contact us by filling out our online contact form. We’ll be sure to get back to you promptly so you can get started.