These systems include CNAM (Caller Name) services and STIR/SHAKEN-related authentication frameworks, which work together to provide visibility into who is calling and whether that identity can be trusted.
For voice providers, this capability is essential to ensuring that calls are properly identified, reducing the risk of spoofing, and aligning with regulatory requirements around call authentication.
In STIR/SHAKEN-enabled environments, this involves assigning an attestation level to the call, indicating the degree of confidence in the caller’s identity. CNAM services provide additional context by associating a name with the calling number.
Together, these systems:
These processes occur as part of the signaling and call setup workflow, enabling identity validation before the call is completed.
Without reliable identity validation, providers face increased exposure to:
Caller Identity & Authentication systems help address these challenges by providing a structured way to verify and communicate call identity.
They also support compliance with FCC requirements related to STIR/SHAKEN and broader call authentication expectations.
These use cases help providers establish trust in their network traffic and reduce the likelihood of call blocking.
Any organization that needs to verify and present caller identity can benefit from these systems.
It integrates with:
Together, these systems enable providers to evaluate calls holistically, combining identity, data, and policy to support compliant operations.
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